Refund And Returns Policy

STANDARD

We offer 30-day returns for all customers. The return window starts from the day the shipment is delivered. 

RETURN REQUIREMENTS

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • If there is a jewelry certificate, the certificate needs to be returned with items

All below items are non-returnable:

  • Personalized or customized items (such as engraved and monogrammed products）
  • Earrings used to pierce during a piercing appointment
  • Final sale items

Return/exchange FAQ

Do I need to cover the return shipping fee?

The customer is responsible for postage fees charged to the return of the item(s). 

Can I exchange my item?

We do not accept any exchanges at this time. If you wish to make an exchange, please return your item first and place a new order for the correct item. Any items returned to us will be refunded according to our return policy.

How do I start a return?

To start a return, please go to  My Account → Orders Page. 

How do I pack my return item?

Please ship back your item in its original condition and packaging. Please make sure the package is padded to prevent damage.

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This process may take 2-4 business days.

What happens if my return is rejected?

If a returned item is rejected for refunds due to reasons such as being returned without authorization, damaged during transit, not in original packaging, it will be the customer's responsibility to repurchase the shipping label to have the returned item shipped back to the customer.

Can I cancel an order?

If you wish to cancel an order, please contact us within 24 hours of placing the order. We cannot cancel orders once we process them.